List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Confirm system integrity | 1.1 Check functioning of the system and its components in both a stand-alone and integrated environment 1.2 Specify shortcomings or problems and create an action plan 1.3 Review action plan with client 1.4 Document system components according to standards and procedures |
2. Provide operation and maintenance guidance | 2.1 Identify and document operational issues and procedures 2.2 Discuss maintenance issues with technical support, and document outcomes 2.3 Compare maintenance, operational and warranty considerations with service level agreements (SLAs) and document discrepancies 2.4 Clarify outstanding issues with client |
3. Hand over system to client | 3.1 Demonstrate installed system to client 3.2 Obtain client sign-off to confirm satisfaction and acceptance of the installed system 3.3 Discuss and confirm short-term implementation support with client 3.4 Discuss and confirm further training needs with client 3.5 Document needs and submit to appropriate person for action |
Evidence of the ability to:
confirm system integrity prior to hand over
provide operational and maintenance guidance
hand over system to client.
Note: Evidence must be provided on at least TWO occasions.
To complete the unit requirements safely and effectively, the individual must:
discuss current business practices related to preparing reports, including confirming system integrity and handing over the system
evaluate current industry accepted hardware and software products to enable candidate to optimise value of a supply contract
outline key aspects of change management systems
discuss issues relating to the client-business domain
describe a range of information gathering techniques
explain key operational procedures for ICT systems
analyse key features and processes involved in project planning, including:
constraints
guidelines
deadlines
outline key features of quality assurance practices
analyse role of stakeholders in service level agreements (SLA) and discuss degree of stakeholder involvement in determining levels of responsibility in a project
describe vendor product trend directions.
Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the systems administration and support field of work and include access to:
special purpose tools, equipment and materials
industry software packages
customer computer site and system or suitable simulated system and environment
implementation plan
people involved in hand over
project plan
service level agreements.
Assessors must satisfy NVR/AQTF assessor requirements.